Increase self service channel penetration
What Can You Do to Kickstart Your Self-Service?
Front line staff driving penetration of self-service channels quite often associate Organizations are trying out innovative ways to increase self service adoption.
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8 May The Web is rapidly emerging as the self-service channel of choice penetration and the low-cost of the Web channel for companies and customers alike. Estimates for annual increases in investment in self-service ranged.
SA corporations embrace self-service - World Wide Worx
In the past few decades we have seen a huge increase in self service transaction volumes even though fewer being therefore cannot employ other self service channels) customers. Some of these . reached 15% penetration in 6 months.
Description:Web self-service is mostly made up of knowledge bases and forums, meaning businesses only have to add a new webpage, but include customer data to make the experience better and more relevant. Companies that add self-service stand to benefit in the following ways: Accenture So how can businesses go about adding self-service and receive better even better ROI than the stats above?